Quality Service

Rise Consulting Engineers pride themselves on providing High-Quality service to our clients with a proven track record of excellent customer service. This does not only include clear communications with the client, delivery of Projects on time and budget but also the Quality assurance of the service provided.

Rise Consulting Engineers is committed to ensuring client requirements are met at all times and where possible exceed their expectations by providing an exceptional outcome.

Rise Consulting Engineers will:

  • Establish objectives and targets for continual improvement of the Quality Management System
  • Maintain an excellent service level to our clients to enhance their satisfaction and to build and maintain a long lasting relationship with them
  • Ensure every project has an optimised cost-effective design outcome
  • Continually improve the effectiveness of the quality management system considering risk-based thinking
  • Enhance organisation’s capability by competent, empowered and engaged employees at all levels through the company
  • Identify, report, investigate and resolve all non-conformances and take appropriate action to prevent recurrence
  • Manage the relationship with our interested parties such as architects, builders and other project consultants as a principle of our quality management activities

This policy will be communicated, understood and applied within the organization and be available to relevant interested parties, as appropriate.